Refund policy
As a small independent brand, we’re unable to cover the cost of return postage. This means that if you wish to return an item, the postage fee for sending it back will need to be paid by you, the customer. Please note that original shipping costs and return postage fees are non-refundable. We recommend using a tracked service to ensure your return reaches us safely.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hewletthouse.co.uk and our team will guide you through the process. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted, so please do bare this in mind.
You can always contact us for any return questions at info@hewletthouse.co.uk and we will happily assist where possible.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Shipping charges are not eligible for a refund.
Exchanges
The fastest way to place an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please do follow the company policy by contacting us via email for your refund (As stated above) so our team can guide you through the process.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
We are so grateful for your purchase and if you require any further assistance, then please do not hesitate to get in touch.
Thank you!
Hewlett House Ltd